Terms of Service

Last updated: August 12, 2026

These Terms of Service (the «Terms») govern access to and use of Yvivo, the real-time interactive overlay service for TikTok LIVE streams available at yvivo.com and app-live.yvivo.com (the «Service»). By purchasing a plan or using the Service, you (the «Customer») agree to these Terms. These Terms are published in several languages for convenience; if the versions ever conflict, the English version controls.

1. Who we are

The Service is operated by Colina Live LLC, a limited liability company organized in the United States of America, headquartered in San Francisco, California. You can contact us through the form at yvivo.com («Request your account» section), through the WhatsApp published on the page, or by replying to any email we send you.

2. The Service

Yvivo provides interaction tools for live streams: counters, Gift alerts, PK battles, tournaments, polls, interaction goals, on-screen shout-outs and team events, managed from a web panel and displayed on screen through browser sources compatible with OBS Studio, TikTok Live Studio and similar software. The specific features and limits of each plan are described at yvivo.com.

3. Independence from TikTok

Yvivo is an independent service: we are not affiliated with, sponsored by or endorsed by TikTok or ByteDance Ltd. «TikTok» and the other trademarks mentioned belong to their respective owners. The Service processes information that TikTok displays publicly in the connected LIVE streams and depends technically on TikTok's platform: changes, limitations or interruptions of that platform may temporarily or permanently affect features of the Service without that constituting a breach on our part; we will make reasonable efforts to restore affected features. The Customer is responsible for complying with TikTok's terms and policies in their own streams.

4. Accounts and access

• The Service is intended for people 18 years of age or older.
• The Service is not available to persons or entities subject to United States sanctions or located in jurisdictions embargoed by the United States.
• Upon purchase, access credentials are sent to the email provided. The Customer is responsible for keeping them safe and for all activity under their account.
• Agency accounts may create operator users within their own account; the agency is responsible for their use of the Service.
• Information provided at purchase must be truthful and current.

5. Plans, pricing and billing

• Current plans and prices are published at yvivo.com, in United States dollars (USD). They do not include taxes that may apply in the Customer's jurisdiction.
• The subscription is monthly, paid in advance and renews automatically, processed by Stripe. It does not include a free trial period unless the pricing page expressly states otherwise.
• Card details are processed exclusively by Stripe; they never reach our servers.
• We may change prices. Changes will be communicated at least 15 days in advance and take effect from the next billing cycle; if the Customer does not agree, they may cancel before the change applies.

6. Cancellation and refunds

The Customer may cancel at any time by writing to us through the contact channels or through any self-service means we make available. Cancellation takes effect at the end of the monthly period already paid: access continues until that date and no further charges are made. Payments for periods already started are non-refundable, except where a mandatory applicable rule provides otherwise or where the charge resulted from an error on our side.

7. Non-payment and suspension

If a renewal cannot be processed, the account is automatically suspended and the panel and overlays become unavailable. Once payment is settled, the account reactivates automatically. If the subscription remains cancelled or unpaid for an extended period, we may delete the account and its data in accordance with the Privacy Policy.

8. Acceptable use

The Customer agrees not to:

• Resell, sublicense or share the Service outside their account without our written authorization.
• Attempt to breach the Service's security, access other accounts' data or interfere with its operation.
• Use the Service for unlawful activities or to infringe third-party rights.
• Use viewer information displayed by the Service for purposes other than operating their own streams.

We may suspend or terminate accounts that seriously breach this clause, with prior notice where reasonable.

9. Customer content

Names, photographs and configurations uploaded by the Customer remain the Customer's. You grant us a limited, non-exclusive, royalty-free license to host and display them solely to provide the Service. The Customer represents that they have authorization from the people whose images or names they use (for example, tournament or battle contestants).

10. Intellectual property

The software, overlays, designs and the Yvivo brand belong to Colina Live LLC. The subscription grants a non-exclusive, non-transferable license to use the Service, limited to the term of the purchased plan. The Customer acquires no other rights over the Service.

11. Availability

We provide the Service on a reasonable-efforts basis, with no guarantee of uninterrupted availability and no specific service levels (SLA). We may perform scheduled maintenance, aiming for low-impact hours for streams.

12. Limitation of liability

To the maximum extent permitted by applicable law: (a) we are not liable for indirect damages, lost profits or lost stream revenue; and (b) our total aggregate liability for any claim arising from the Service is limited to the amounts actually paid by the Customer in the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes liability for willful misconduct or gross negligence, nor limits rights granted to the Customer by mandatory consumer-protection rules.

13. Personal data

The processing of personal data is governed by our Privacy Policy, which forms part of these Terms.

14. Changes to these Terms

We may update these Terms for Service improvements or legal or operational reasons. The current version is always published on this page with its date. If a change is substantial, we will communicate it by email or through the panel with reasonable notice; if the Customer does not agree, they may cancel before it takes effect. Using the Service after that date constitutes acceptance.

15. Termination

In addition to voluntary cancellation and suspension for non-payment, we may terminate the agreement upon a serious breach of these Terms. Upon termination, access to the panel and overlays ends; data is retained or deleted in accordance with the Privacy Policy.

16. Complaints

You may submit any complaint through the contact channels; we will address it within a maximum of 30 calendar days. The above does not limit the rights that the consumer-protection laws of your country of residence grant you before your own authorities.

17. Governing law and venue

These Terms are governed by the laws of the State of California, United States of America, without regard to its conflict-of-laws rules. Any dispute not reserved by mandatory rules to a consumer forum shall be submitted to the state or federal courts located in San Francisco, California. Mandatory consumer-protection rules of the Customer's country of habitual residence remain unaffected. The parties will attempt in good faith to resolve any dispute before resorting to the applicable forum.

18. Contact

Form at yvivo.com («Request your account» section), the WhatsApp published on the page, or by replying to any Yvivo email.